Yenny Valera's profile

Yenny Valera, Consulting Director IT Service Management (ITSM) and Project Director at Synergistics South America S.A.

Consulting Director IT Service Management (ITSM) and Project Director at Synergistics South America S.A.

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IT SERVICE MANAGEMENT PROFESSIONALManager – Director – Project Manager – Program Manager – Senior ConsultantExceptional record of success in IT &OT service management and consulting. ITIL expert with design, implementation, and operation experience. Special expertise in IT&OT governance, continuous improvement, and project management. International background includes work in Europe, South America, and the Caribbean in the telecom, mining, and technology sectors. Adept at building and leading top-performing teams. Experienced at designing and building IT&OT service models. Excellent problem solving, technical, and relationship management skills. Multi-lingual.Core Competencies:IT&OT Service Management – ITIL – COBIT – Policy & Procedure Design – KPI Design – Budget & Cost Control - Dashboard Development – Infrastructure Design & Improvement – Technology Deployment – Strategic Planning - Program & Project Management – Process Optimization – Change Management – Quality – Agile Methodologies

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