Customer Complaints Log
Originally published: 16/11/2021 15:58
Last version published: 07/06/2022 08:25
Publication number: ELQ-90763-2
View all versions & Certificate
certified

Customer Complaints Log

A simple template for recording customer complaints for quick evaluation and reporting

Description
Do you need a simple template for logging, evaluating and following up on customer complaints? Then this is probably the best customer complaints log you will find on the web.SHEQXEL Customer Complaints Log is a simple template for recording complaints from customers for quick evaluation and implementation of corrective actions in order to retain customers and improve quality of service.The features include;Approved List for predefining the list of customers and their contact details or email ID, list of predefined categories, and action statuses. Also on the approved list is the impact severity matrix definitions which will help to determine the level of potential impact from customer complaints and the days action must be closed. Users are required to review the approved list to suit their own scenarios.Complaints Log is the main working area or source data for the dashboard and other reports, where users must log their customer complaints by registering the date, order no., customer, contact details which populate automatically, the complaints, category, quantity involved, the amount involved if any, to estimate potential impact, and then users can then provide the root cause, corrective action. Deadline, Due or Overdue Days are automatically populated based on the impact severity matrix on the approved list. On the log, users can provide the date the action was closed, the person who closed the action and the person who has verified it.The dashboard is dynamic and beautifully made of bar chart to represent complaints by customers in terms of number of complaints and the category of defect or complaints and status of action whether open or closed in order to report on how the organization is measuring and addressing customer complaintsOther Reports include customer complaints, complaints categories, complaints category by customers, and action status which gives a graphical overview of actions opened and closed, which was utilized for the dashboard. Users are free to utilize them for their own internal reporting rather than the dashboard.It is simply a Microsoft excel file hence no installation is required and can run on both Windows and Mac and is compatible with Microsoft Excel 2013 (+ Later Versions)SHEQXEL Customer Complaints Log is a simple template for recording complaints from customers for quick evaluation and implementation of corrective actions in order to retain customers and improve the quality of service.⚙️Features include;Approved List;Complaint log;Dashboard;Customer Complaints;Action Status;Optimized for Windows and MacCompatible with Microsoft excel 2010 ( + later version)Password to sheets and workbook providedExcel 2013 (+ later versions ) compatibleOptimized for Windows and MacReplace logo and integrate with your management systemINSTANT DOWNLOAD after purchase24/7 Lifetime support via Zoom, Live Chat and AnyDeskYour logging and management of customer complaints for quality improvement just got better! View the picturesLive Chat Support:https://www.tidio.com/talk/ngbrkuzdkhvvlxsxmemos99u3e2oo638Book a Meeting:https://calendly.com/sheqxel/30min?month=2021-11

This Best Practice includes
1 excel file, 3 PDFs

Acquire business license for $19.97

Add to cart

Add to bookmarks

Discuss

Further information

A simple template for recording customer complaints for quick evaluation and reporting


0.0 / 5 (0 votes)

please wait...