IT KPI Dashboard Excel Template

This is a Key Performance Indicator Dashboard Template to analyse the performance of an IT team.

by Someka
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Description
This is a ready-to-use Key Performance Indicator Dashboard for those working in IT. It is instantly downloadable and well presented for professional use. Accompanying this download is a video to help the user better understand and make use of the tool.

This tool will allow the user to track the performance and contribution of the IT team in your organization through the use of the metrics provided.

The metrics included in this KPI dashboard cover a range of the most frequently utilized areas, and are as follows:

- Performance Management: This section of the KPI dashboard includes metrics on how many issues appear over a certain period of time (tickets), the number of tickets that have been resolved versus the amount that are ongoing, the Average period of time for a task to be completed, the ration of support employees to number of end users.

- Process Management: These range of key performance metrics include analysis on the percentage of projects that have been completed and delivered in the required time, quality assurance per project, Chargeback and Showback of IT Service.

- Financial Management: The financial management section of the IT KPI dashboard looks at how closely the budget restrictions were followed, the percentage of projects delivered on budget, ROI % on investments, costs versus revenue.

- Server Management: Average time to repair system problems, and the length of server downtime and uptime.

- IT Happiness: satisfaction of business partner, and Customer Effort Score per Project.

The KPI Dashboard tool is compatible with Excel 2007 and newer versions and shows monthly and cumulative results.

If you have any questions regarding KPI, feel free to start a discussion below or message privately via our Eloquens author account.

This Best Practice includes
1 Excel Download, 1 YouTube video