Total Quality Management Best Practices
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What is Total Quality Management?
Total Quality Management (TQM) is a management approach to ensure long-term business success through customer satisfaction. TQM’s goal is to direct all of an organization’s efforts to continuously improve their ability to provide products and services that meet and exceed the standard of customers. All areas and members of an organization work together to improve not only the products and services, but also the processes and organizational culture involved in their manufacturing.
This means that it is not only up to the production department, but also departments such as sales, marketing, finance, accounting, design, and engineering to manage quality through improving their operations. Quality is managed via funding, staffing, training, and setting goals in each department.
The 8 Principles of TQM
Focused on the customer.
Total employee involvement.
Centered around process.
Integrated system.
Strategic and systematic approach.
Continual improvement.
Fact-based decision making.
Effective communication
Benefits of Total Quality Management
Stronger competitive position.
Improved corporate image.
Improved customer satisfaction and loyalty.
Increased profitability.
Increased Productivity.
Reduced defects and waste.
Increased value for both shareholder and stakeholder.
Reduced costs and improved cost management.
