8D Problem Solving Methodology
Originally published: 08/03/2021 08:54
Publication number: ELQ-63002-1
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8D Problem Solving Methodology

“Eight Disciplines,” which are 8 distinct steps of a systematic process for solving problems.

Description
There are several problem-solving approaches available, such as Kepner-Tregoe, the Deming Cycle, A3, PDCA, etc. Ford Motor Company combined many of the successful elements from these into their Team Oriented Problem Solving (TOPS) Workshop, which this approach is based on. Corrective action reporting from many diverse customers requires applying the 8D approach

Benefits of 8D Methodology

• Provides a structure
- Systematic, yet flexible
- Superior to usual methods
• Common Approach
- Efficient interdepartmental communication
- Widespread familiarity
- Effective management evaluation and control

• Team work
- More skills and Creativity
- Buy-in eases and implementation

• Fact based
- Good data is indisputable
- Eliminates personal biases

• Quality Methods
- Tied to Deming philosophy
- Powerful and commonly available statistical tool
- Provides framework for application of methods

• Documentation
- Standard format for reporting all actions
- Later reference provides insight to problem solutions

Applying 8D Methodology
• Predicated on team approach.
• Use for a cause-unknown situation (all significant problems, not just
Customer Returns)
• Fact-based, data-driven decision making. “If you can’t prove it, don’t say it!”
• Eliminate the Problem, not the Symptom
• Requires action planning and documentation for each step of the process.
• Focus on effectively using the process, NOT on writing the report.
• Keep an open mind – facts/data will guide us

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Further information

There are several problem-solving approaches available, such as Kepner-Tregoe, the Deming Cycle, A3, PDCA, etc. Ford Motor Company combined many of the successful elements from these into their Team Oriented Problem Solving (TOPS) Workshop, which this approach is based on. Corrective action reporting from many diverse customers requires applying the 8D approach

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