Digital Transformation: Integrated Business Ecosystems
Originally published: 16/12/2020 08:57
Last version published: 16/12/2020 21:30
Publication number: ELQ-96717-2
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Digital Transformation: Integrated Business Ecosystems

Organizations that excel in Digital Transformation distinguish themselves through their mastery of 4 critical ecosystems

We are living in the Digital Age. For organizations to remain competitive, they must develop and execute robust Digital Transformation Strategies.

Organizations that have excelled in Digital Transformation distinguish themselves through their mastery of the 4 critical Business Ecosystems. These 4 primary business layers serve as the thread that connects the organization’s activities. It is the basis of the enhanced Digital Value Chain.

These “Digital Leaders” excel at managing and integrating 4 critical Business Ecosystem Layers to outpace competitors through the following:

1. Value is created through Integrated Customer Solutions Ecosystems.
2. A cutting-edge Customer Solutions Ecosystem established to serve clients with complete digital product and service solution.
3. A fit for purpose Operations Ecosystem with the right set of Technologies, People, and Culture.

This presentation provides an introduction to the 4 Business Ecosystems that drive Digital Transformation

1. Customer Solutions Ecosystem

The Customer Solutions Ecosystem includes distinctive products and services that companies can best offer to customers. It undertakes personalization, customization, enhanced features, improved logistics, creative revenue models, and innovative designs and applications.

2. Operations Ecosystem

The Operations Ecosystem encompasses the physical activities and flows that supports the Customer Solutions Ecosystem. This layer includes external partners in operations, such as Contract manufacturers, logistics partners, and academia.

3. Technology Ecosystem

The Technology Ecosystem drives and supports improvements and breakthroughs in the Customer Solutions, Operations, and People ecosystem.
This layer includes pivotal technologies for the Fourth Industrial Revolution (4IR), e.g. AI, 3D Printing, IoT, RPA, etc.

4. People Ecosystem

The People Ecosystem is an enabling layer. It is the domain of organizational competence and culture. This layer supports Digital Transformation initiatives.

This document also includes slide templates for you to use in your own business presentations.

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