How to implement non-violent communication
Originally published: 24/04/2020 16:42
Publication number: ELQ-51476-1
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How to implement non-violent communication

Marshall B. Rosenberg once said “Words are windows, or they are walls. They either condemn us or set us free”🗣.

Spending everyday working in the office, it's difficult to maintain a constant mood of being happy and enthusiastic towards your colleagues, clients, customers etc. At times, due to whatever reason, it doesn't take much to trigger a mood swing which may lead to inappropriate communication between parties. This Best Practice focuses on non-violent communication (also known as CNV). A concept developed in the 70's by American psychologist Marshall B Rosenberg based on a verbal method of communication, dependent on qualities such as empathy, self-respect and respect for others which allows you to foster long lasting relationships. The method aims to improve your relationship with both yourself and others. It also enables you to reach a good understanding of what your needs are to be able to achieve.

In this Best Practice you will find 4 principles of CNV: observation, feelings and attitudes, needs and demands. These principales aide you to develop an awareness of your self-expression. B Rosenberg uses two animals to express the main two types of communication that are commonly used. You will also be provided with examples of CNV in an office context and a list of the main advantages of applying CNV. To use non-violent communication you will need to adapt your way of thinking. Read this Best Practice to show you how!

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