Originally published: 11/01/2018 14:21
Last version published: 02/03/2018 15:06
Publication number: ELQ-23291-2
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How to Build a Chatbot for Facebook and Your Website

John Lincoln, CEO of Ignite Visibility, explains how you can build a chatbot for your website or for your Facebook.

Building a chatbot is not easy, and so it's important that you first put some thought into why you are doing it. What will be the purpose of your chatbot? What do you want your chatbot to respond to? How are you going to use it to channel your customer into the following step? When in this process do you refer them onto the appropriate person? Do you include a feature that books appointments? Chatbots can go very wrong if your sequence isn't right.

This clear and focused tutorial from expert, John Lincoln, should steer you in the right direction for making a successful chatbot for your website or Facebook.

Length: 4 minutes 3 seconds

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