How to Build a Balanced Scorecard with KPIs

Description
This video talks about how to create a balanced scorecard for a business unit, particularly for customer service. Customer service is a good, universal example as most businesses incorporate it within their practice.

By the end of this video, you will be able to create your own business score card step-by-step, to analyse any business process and think about it from a strategic standpoint. Furthermore, you will be able to use your balanced scorecard to improve your strategic execution process.

This process includes:
1. Modeling to understand current strategy
2. Mapping business objectives
3. Discovering indicators & KPIs to monitor the progress towards the goals

Video length: 1:04:30