Six Building Blocks of Digital Transformation
Originally published: 26/02/2020 11:03
Publication number: ELQ-53898-1
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Six Building Blocks of Digital Transformation

The Six Building Blocks of Digital Transformation framework provides a holistic structure for Digital Transformation.

Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of coordination among people, process, and technologies throughout the organization, leading to a difficult Transformation program.

The Six Building Blocks of Digital Transformation framework provides us with a holistic structure for thinking through and managing large-scale Digital Transformation programs. For a successful Digital Transformation, we must be able to orchestrate 6 Building Blocks:

1. Strategy and Innovation - Focus on future value and drive fueled by experimentation

2. Customer Decision Journey - Deep analysis and ethnographic research to understand how and why customers make decisions

3. Robotic Process Automation (RPA) - Reinvented processes and customer journeys through automation and agile processes

4. Organization - Agile, flexible, and collaborative processes and capabilities that follow strategy

5. Technology - 2-speed IT to support core functions and rapid development

6. Big Data and Analytics - Usable and relevant customer analytics tied to goals and strategies

Note that every Digital Initiative doesn’t require all 6 building blocks.

Digital Transformation has become crucial to the survival of companies, as the corporate lifespan has been dropping dramatically--from 61 years in 1958 to 18 years in 2011.

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